Effective date: August 6, 2026
Seller: THINK SCOPE PTE. LTD. (UEN 202532379E), trading as Think Scope.
Return request window
Contact support@thinkscopewear.com within 30 days after delivery to request a return.
Return condition
Items must be unused, unworn, unwashed and unaltered, with original tags and packaging. Include proof of purchase. Items damaged after delivery, showing wear, stains or odours, or missing tags are not eligible for a change-of-mind return.
Hygiene-sensitive items
Bodysuits and other intimate or hygiene-sensitive garments are eligible for a change-of-mind return only when any hygiene seal remains intact and the item otherwise meets the return conditions. This restriction does not remove remedies for a damaged, defective, incorrect or materially misdescribed item.
Damaged, defective or incorrect items
Report a damaged, defective or incorrect item within 7 days after delivery. Include the order number and clear photographs of the item and packaging. After review, Think Scope will arrange the appropriate replacement, exchange or refund and will cover reasonable return shipping when the issue is confirmed as our error.
How to return an item
Email the order number, product name, selected size and colour, reason for return and any relevant photographs. Wait for return instructions before sending a parcel. Use a tracked shipping method. The customer pays return shipping for a change-of-mind return; Think Scope pays reasonable return shipping for a confirmed defective or incorrect item.
Inspection and refunds
Returned items are inspected after receipt. An approved refund will not exceed the amount paid for the affected item and is submitted to the original payment method through the original payment channel within 7 business days after inspection. The bank or payment provider may require additional time to post the credit. Original shipping, customs duties and import taxes are not refunded for a change-of-mind return unless required by law.
Exchanges
Size or colour exchanges depend on stock availability. Any price difference must be paid or refunded before the replacement is released. If the requested replacement is unavailable, the customer may choose another available item or an approved refund to the original payment method.
Cancellations
Cancellation may be requested before an order enters processing. Cancellation is not guaranteed after processing or dispatch begins. A paid item that Think Scope cancels because it cannot be supplied will be refunded to the original payment method.